Refund Policy

The short version

Every generation costs us real money the moment it runs, so credits you have already spent cannot come back. Credits you have not spent can. Write to support@images25.net and say what you want refunded.

Subscriptions

Cancel any time from your billing settings. Your plan stays active until the end of the period you already paid for, and the credits for that period stay usable until then. We do not bill again after a cancellation.

If you were charged for a renewal you did not intend and have used fewer than 10 credits of that period, write to us within 14 days and we will refund the renewal in full.

Credit packs

A one-off credit pack is refundable in full within 14 days as long as no credit from it has been spent. Once any credit from a pack has been used, the pack is not refundable, because those generations were paid for on our side.

Failed generations

A generation that fails, times out, or is declined by the model's safety filter does not cost you credits. The charge is reversed automatically. If you see credits missing after a failure, tell us and we will put them back.

Things we cannot refund

We cannot refund credits spent on images you did not like. Image models are probabilistic and two runs of the same prompt differ. Draft at a low quality tier, which costs a fraction of a high tier run, and only spend the higher tiers once the prompt is doing what you want.

How to ask

Email support@images25.net from the address on the account. Include the order or invoice number if you have one. We answer within two business days.